memoQ misbehaves Haria hasi duena: Anna Sarah Krämer
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After my rant some months ago I have been working with memoQ today after quite some time - and today it makes it completely impossible to finish my work. The external TM does not accept any entries, and the popups for this error keep appearing even after closing the file. I can't synchronize. Even exporting to a file does not work, these options are greyed out.
I don't know how to deliver my file.
Of course I have contacted my client and I will now try to contact memoQ support, but m... See more After my rant some months ago I have been working with memoQ today after quite some time - and today it makes it completely impossible to finish my work. The external TM does not accept any entries, and the popups for this error keep appearing even after closing the file. I can't synchronize. Even exporting to a file does not work, these options are greyed out.
I don't know how to deliver my file.
Of course I have contacted my client and I will now try to contact memoQ support, but maybe someone has an idea.
I disabled the firewall to see if that is the problem, as I work in my university network today, but there is no difference.
Best regards,
Anna ▲ Collapse
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Anna Sarah Krämer Fazendeiro wrote:
After my rant some months ago I have been working with memoQ today after quite some time - and today it makes it completely impossible to finish my work. The external TM does not accept any entries, and the popups for this error keep appearing even after closing the file. I can't synchronize. Even exporting to a file does not work, these options are greyed out.
I don't know how to deliver my file.
Of course I have contacted my client and I will now try to contact memoQ support, but maybe someone has an idea.
I disabled the firewall to see if that is the problem, as I work in my university network today, but there is no difference.
Best regards,
Anna
The only times I ever had any issues with MemoQ were when I worked on server projects. What's the exact error message? Can you search that TM, or you can't access it at all?
Sometimes it helps if you save the bilingual file (just to be safe), delete the local project and then check out the online project again.
| | | | Maija Cirule 
Letonia
Local time: 09:51
Alemanatik Ingelesara
+ ...
| I have a similar problem some time ago and also was not able to export a file. | Nov 10, 2016 |
Anna Sarah Krämer Fazendeiro wrote:
After my rant some months ago I have been working with memoQ today after quite some time - and today it makes it completely impossible to finish my work. The external TM does not accept any entries, and the popups for this error keep appearing even after closing the file. I can't synchronize. Even exporting to a file does not work, these options are greyed out.
I don't know how to deliver my file.
Of course I have contacted my client and I will now try to contact memoQ support, but maybe someone has an idea.
I disabled the firewall to see if that is the problem, as I work in my university network today, but there is no difference.
Best regards,
Anna
I run QA and checked all tags to no avail and the file sits in MemoQ up to now. I managed to export it as a bilingual file in RTF and thereafter converted it to monolingual txtx file.
[Edited at 2016-11-10 10:45 GMT]
[Edited at 2016-11-10 10:54 GMT]
| | | | Anna Sarah Krämer
Alemania
Local time: 08:51
Ingelesatik Alemanara
+ ...
TOPIC STARTER | Error message | Nov 10, 2016 |
I am getting the error message that informs me that the segment cannot be saved in the server TM. (Can't give you the exact English text here, as I have my software running in German). But this error message appears "erratically", minutes after I confirmed a segment, sometimes opening several of these messages in a row. The program informs me that it cannot connect with the external server.
I suspect there might be a problem with the server of the client - they are not responding to me ema... See more I am getting the error message that informs me that the segment cannot be saved in the server TM. (Can't give you the exact English text here, as I have my software running in German). But this error message appears "erratically", minutes after I confirmed a segment, sometimes opening several of these messages in a row. The program informs me that it cannot connect with the external server.
I suspect there might be a problem with the server of the client - they are not responding to me emails, either. But even in this case I should be able to work on a project offline, with out error messages blocking the proper functioning of the software. It should not cause everything to work so very, very slow. ▲ Collapse
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Maija Cirule
Letonia
Local time: 09:51
Alemanatik Ingelesara
+ ...
| Most probably there is a problem with client server | Nov 10, 2016 |
Anna Sarah Krämer Fazendeiro wrote:
I am getting the error message that informs me that the segment cannot be saved in the server TM. (Can't give you the exact English text here, as I have my software running in German). But this error message appears "erratically", minutes after I confirmed a segment, sometimes opening several of these messages in a row. The program informs me that it cannot connect with the external server.
I suspect there might be a problem with the server of the client - they are not responding to me emails, either. But even in this case I should be able to work on a project offline, with out error messages blocking the proper functioning of the software. It should not cause everything to work so very, very slow.
or with client and Kilgray server connection. Working on client server sometimes is very tricky.
The problem with "But even in this case I should be able to work on a project offline, with out error messages blocking the proper functioning of the software" may be that you try to confirm the translated segments and MemoQ each time answers that it cannot perform the required action.
[Edited at 2016-11-10 11:32 GMT]
| | | | Mirko Mainardi
Italia
Local time: 08:51
Bazkidea
Ingelesatik Italierara
| Working offline | Nov 10, 2016 |
Anna Sarah Krämer Fazendeiro wrote:
... But even in this case I should be able to work on a project offline, with out error messages blocking the proper functioning of the software. It should not cause everything to work so very, very slow.
I'm afraid not... What you described does indeed sound as it's caused by issues with the client's server. In my experience, if I'm working on an online project (even with manual synchronization) and the server/TM goes offline, I'm still able to input the text, but I won't obviously be able to use the TM/TB, nor to confirm segments (so it would be a "blind" translation, which is bad in itself).
On the other hand, if I tried to open the local file while the server is offline, I wouldn't be able to edit anything at all.
As for slowdowns in segment confirmation (with TM timeout errors), it happened to me more than once when working with a "big" team of colleagues on a project, with "big" TMs (several hundred MBs each), or when the TMs started having issues of their own and required "repairing" on the client's side.
| | | | | Contact with memoQ server? | Nov 10, 2016 |
To verify that your computer can indeed contact the customer's memoQ Server, try pinging the server address.
Open Windows' Start menu and use the little field in which you can run a program. Type cmd and press Enter. This opens am MS/DOS command line window. Use the command ping memoQ-Server-name (example: ping memoq.translationagency.com and press Enter. This server name is the same you enter in memoQ when you log in in order to check out a project.
... See more To verify that your computer can indeed contact the customer's memoQ Server, try pinging the server address.
Open Windows' Start menu and use the little field in which you can run a program. Type cmd and press Enter. This opens am MS/DOS command line window. Use the command ping memoQ-Server-name (example: ping memoq.translationagency.com and press Enter. This server name is the same you enter in memoQ when you log in in order to check out a project.
You should see a list of contact instances, with a certain delay in milliseconds. If you see "timeout" messages, it means that your computer cannot contact the memoQ server. The reasons could be diverse, but if you can browse any other website normally, it should not be a matter of a faulty DNS record. Your customer should check that their server is running, and should also ensure that their domain name is accessible.
If your customer has a website, you can try to see whether their website works. If it does, it must be a problem with the memoQ server alone. If the website does not work either, their DNS address could be faulty somewhere along the line. Report that to them and let them talk to their ISP to have it checked/fixed.
I hope this helps a little bit! ▲ Collapse
| | | | Radian Yazynin
Local time: 09:51
Bazkidea (2004)
Ingelesatik Errusierara
+ ...
Maybe there is a problem with the TM integrity.
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I also sometimes have the export options greyed out when working in the translation tab (only Export active document as plain text is not greyed out then) . What I found, though, was that I can then still access and use the other export options by going to the Project home tab, chosing Translations, and then right-clicking on the file I want to export.
| | | | Anna Sarah Krämer
Alemania
Local time: 08:51
Ingelesatik Alemanara
+ ...
TOPIC STARTER | Client server | Nov 10, 2016 |
It was the client server, after all. I will check with Tomás' method next time this happens - a very valuable advice that might save me hours of frustrations next time...
| | | | Oscar Martin
Espainia
Local time: 08:51
Ingelesatik Espainierara
+ ...
| online projects | Nov 11, 2016 |
When working with online projects, the working and master tm can be synchronized offline.
Online projects can be set up so that when you check out an online project, memoQ creates an offline copy of the server TM automatically.
If not, just go to the translation memories section of the project, right-click each TM of the project and select Synchronize offline. It may take some time depending on the size of the TM.
When you synchronize files, you will also s... See more When working with online projects, the working and master tm can be synchronized offline.
Online projects can be set up so that when you check out an online project, memoQ creates an offline copy of the server TM automatically.
If not, just go to the translation memories section of the project, right-click each TM of the project and select Synchronize offline. It may take some time depending on the size of the TM.
When you synchronize files, you will also synchronize TMs.
In this way, you can work with your memoQ project even though the memoQ server is offline. ▲ Collapse
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