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Studio 2021 wouldn't deactivate - [197] error - after their suggested fix, now no license available!
Thread poster: Tomasz Poplawski
Tomasz Poplawski Local time: 06:46 Member (2007) English to Polish + ...
Jan 16, 2023
Self-service license reset doesn't work - supposedly I've already used it 3 times within the last 12 months (really??!!) I tried to deactivate off-line, and get a message error too.
According to the published solution, I should delete the license file, and use an additional license key to re-activate. I did just that, using the extra activation. It did work in a sense that I was able to deactivate - but now my account says ZERO LICENCES available, so the referenced arti... See more
Self-service license reset doesn't work - supposedly I've already used it 3 times within the last 12 months (really??!!) I tried to deactivate off-line, and get a message error too.
According to the published solution, I should delete the license file, and use an additional license key to re-activate. I did just that, using the extra activation. It did work in a sense that I was able to deactivate - but now my account says ZERO LICENCES available, so the referenced article (https://gateway.sdl.com/apex/communityknowledge?articleName=000003092) provides an anti-solution, basically a big fat lie.
If somebody from their team monitors this forum, could you please offer a real solution to this problem that should never occur in the first place. At this point, it is about restoring the extra activation.
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Tomasz Poplawski Local time: 06:46 Member (2007) English to Polish + ...
TOPIC STARTER
Reporting the case worked
Jan 18, 2023
They have a Customer Service unit now, run from Romania, and it did respond and solved the issue within 15 minutes of reporting it through their channel
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